Double Click on the Link you were directed to.
In just a few seconds, you will be connected to a CPR professional who will see your computer screen just as you see it. The CPR professional will experience your problem just as if they were sitting at your computer. Once the connection is established, the CPR remote service tech will see your screen on their monitor. They will be able to control your mouse cursor to navigate through your PC to determine the problem.
You maintain complete control at all times and you can end the session at anytime with just a mouse click. It is important to remember that the remote technician sees only what you see on your screen. So you can be confident that your sensitive information will remain private and secure.
When the session is completed the Connection Application self-deletes from your PC and further connection is not possible unless initiated by you. To re-establish a connection you must follow steps 1 and 2 again.
The Connection Application uses the same port on your router that is always open to internet traffic, it does not open additional ports and it does not leave you vulnerable to malicious intruders.